Shipping & Delivery Policy
At Luke & Julie Windsor, we aim to deliver your order as quickly and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process.
Processing Time
- All orders are processed within 1–3 business days
- Once your order has been shipped, you will receive a confirmation email with tracking information
Delivery Time
- Estimated delivery time: 3–7 business days, depending on your location
Please note that delivery times are estimates and may be affected by:
- High demand periods
- Customs processing
- Public holidays
- Unexpected courier delays
Shipping Method & Origin
All orders are shipped directly from our international suppliers.
As a result:
- Your order may be shipped from outside your country (e.g. Asia)
- Customs duties or import taxes may apply, depending on your country’s regulations
- These charges are the responsibility of the customer
Shipping Costs
- Shipping costs are calculated at checkout
- Costs depend on the destination, package weight, and selected shipping method
We occasionally offer free shipping promotions, which will be clearly indicated on our website.
Responsibility for Delivery
- If the tracking information confirms that the package has been delivered, responsibility transfers to the customer
- Customers are responsible for providing the correct shipping address at checkout
- Any address errors must be reported within 24 hours of placing the order
Contact
If you have any questions regarding shipping or delivery, please contact us at:
Email: info@lukejuliewindsor.com