Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Luke & Julie Windsor. By accessing our website and placing an order, you agree to be bound by these terms.

For any questions, you can contact us at: info@lukejuliewindsor.com

1. Applicability

These Terms & Conditions apply to all offers, orders and agreements made through the website of Luke & Julie Windsor.

By placing an order, you confirm that you have read, understood and agreed to these terms.

2. Product Information

We strive to ensure that all product descriptions, images and information are accurate and up to date.

However, we do not guarantee that all content is completely error-free. Minor variations in colour, design or specifications may occur.

We reserve the right to correct any errors or inaccuracies at any time without prior notice.

3. Orders & Payment

  • Orders are processed only after full payment has been received.
  • Available payment methods may vary depending on your location.
  • Customers are responsible for selecting a valid and available payment method.
  • In case of suspected fraud or unauthorized transactions, we reserve the right to cancel or refuse an order.

4. Processing & Delivery

  • Processing time: 1–3 business days
  • Shipping time: 3–7 business days (depending on destination)
  • Orders are shipped directly from our international suppliers

Please note that delivery times are estimates and may be affected by external factors such as customs delays, holidays or logistics disruptions. See our Shipping & Delivery Policy for details.

5. Returns & Cancellations

You can request a return within 30 days of receiving your order (our 30-Day Money-Back Guarantee). Please contact us first; return postage is paid by the customer. For full details, please refer to our Return Policy.

6. Liability

  • We are not liable for lost or damaged packages if the tracking information confirms successful delivery to the provided address.
  • Customers are responsible for entering the correct shipping details at checkout.
  • Any errors in the address must be reported within 24 hours of placing the order.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos and designs, is the property of Luke & Julie Windsor or its licensors and may not be copied, reproduced or used without prior written permission.

8. Complaints Procedure

If you have a complaint, please contact us at info@lukejuliewindsor.com.

We aim to send a first reply within one business day (Monday to Friday). If your complaint needs to be checked with our supplier, please allow up to 5 business days for a full resolution. We will keep you updated in the meantime and do our best to resolve every issue promptly and fairly.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands. This does not affect any rights you have as a consumer under the laws of your province or territory.