Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Luke & Julie Windsor. By accessing our website and placing an order, you agree to be bound by these terms.
For any questions, you can contact us at: info@lukejuliewindsor.com
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements made through the website of Luke & Julie Windsor.
By placing an order, you confirm that you have read, understood, and agreed to these terms.
2. Product Information
We strive to ensure that all product descriptions, images, and information are accurate and up to date.
However, we do not guarantee that all content is completely error-free. Minor variations in color, design, or specifications may occur.
We reserve the right to correct any errors or inaccuracies at any time without prior notice.
3. Orders & Payment
- Orders are processed only after full payment has been received.
- Available payment methods may vary depending on your location.
- Customers are responsible for selecting a valid and available payment method.
- In case of suspected fraud or unauthorized transactions, we reserve the right to cancel or refuse an order.
4. Processing & Delivery
- Processing time: 1–3 business days
- Shipping time: 3–7 business days (depending on destination)
- Orders are shipped directly from our international suppliers
Please note that delivery times are estimates and may be affected by external factors such as customs delays, holidays, or logistics disruptions.
5. Returns & Cancellations
For detailed information regarding returns and cancellations, please refer to our Return Policy.
6. Liability
- We are not liable for lost or damaged packages if the tracking information confirms successful delivery to the provided address.
- Customers are responsible for entering the correct shipping details at checkout.
- Any errors in the address must be reported within 24 hours of placing the order.
7. Intellectual Property
All content on this website, including but not limited to:
- Text
- Images
- Logos
- Designs
is the property of Luke & Julie Windsor and may not be copied, reproduced, or used without prior written permission.
8. Complaints Procedure
If you have a complaint, please contact us at:
We aim to respond to all inquiries within 5 business days and will do our best to resolve any issues promptly and fairly.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.